Just had a call about a guy complaining that his employer didn't give him his Record of Employment. We're at labour standards, not the Employment Insurance office, and that's none of our business. We can't do anything about that, it not in our law, you have to call the EI.

And the guy goes: "Well, you really don't want to do your job, do you?" and hangs up on me.

AARRGGHH!!

I told it to my coworker, and one of them recounted an information session they've had with a management consultant of some kind, who said that IF YOU DID YOUR JOB RIGHT, SUCH THINGS WOULDN'T HAPPEN. I was outraged!

What does that mean? that it's MY fault, that an asshole calls? That if some fucktard doesn't want to understand, it's MY fault? Hey, I'm all for responsibilities, but that's too much! I wish I'd been there.

Imaginary conversation with the consultant:
Consultant: If you did your job right, such things won't happen.
Me: WHAT!? Does it mean that if someone yells at me, it means that I haven't done my job right?
Consultant: yes.
ME: it means that if someone is an asshole, it's MY FAULT?
Consultan: Why, yes.
ME: WHAT KIND OF FUCKING LOGIC IS THIS!? ARE YOU TRYING TO TELL ME THAT IT'S MY FAULT THAT A DUMBASS CALLS, AND GETS ANGRY, WHEN I'VE GIVEN THEM A PERFECTLY RESPECTABLE ANSWER, AND THAT I SHOULD FEEL GUILTY ABOUT IT!?
Consultant: Please calm down...
ME: WELL, IF YOU DID YOUR JOB RIGHT, SUCH THINGS WOULDN'T HAPPEN!!!

Or something to the effect. Throw a fit or something. Just to get that last line in.